Contact information

CONTACT INFORMATION

Last updated: 22 August 2026

Key & Hide is a brand operated by Pichel E-com, a business registered in the Netherlands.

For questions about our products, orders, shipping, returns, refunds or other customer service matters, you can contact us using the details below.

Company information

Legal business name: Pichel E-com
Trading name / brand: Key & Hide

Registered business address:
Pastoorsacker 82
1965SB, Heemskerk
The Netherlands

Chamber of Commerce (KvK) number: 86742825
VAT identification number: [VAT NUMBER]

Customer service

Email: Info@keyandhide.com
Telephone: 0641109770

Customer service availability:
MONDAY–SUNDAY, 09:00–22:00 CET/CEST

We aim to respond to customer enquiries as soon as reasonably possible.

Orders

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.

For questions regarding:

  • delivery and tracking, please see our Shipping Policy;

  • returns and refunds, please see our Return & Refund Policy;

  • purchases and contractual terms, please see our Terms of Service;

  • personal information, please see our Privacy Policy; and

  • cookies and tracking technologies, please see our Cookie Policy.

Returns

Please follow the instructions in our Return & Refund Policy before sending a return.

Return address:
Pastoorsackers 82
1965SB, Heemskerk
The Netherlands

If our return address differs from our registered business address, please make sure that returns are sent only to the return address stated above or otherwise provided by us.

Complaints

If you have a complaint concerning an order, product or our service, please contact:

Email: Info@keyandhide.com
Telephone: 0641109770

Complaints address:
Pastoorsacker 82, 1965SB, Heemskerk

Please include your name, order number where applicable and a clear description of the complaint.

Privacy enquiries

For questions concerning the processing of your personal information or the exercise of your privacy rights, please contact:

Email: Info@keyandhide.com

More information is available in our Privacy Policy.

Website

Key & Hide
www.keyandhide.com

Operated by Pichel E-com
The Netherlands